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By using the "Panda Group" app or website, you agree to these terms.

1. The service

We buy products from global stores according to your order, ship them to Libya, and deliver them to you at our branches or through delivery companies.

2. Account

You are responsible for the accuracy of your data (name, phone, address) and for keeping your login details confidential.

3. Prices

• The price shown in the calculator is an estimate, and staff confirm it before buying.
• The price is calculated in Libyan dinars at the approved dollar exchange rate at the time of pricing, and the amount may be rounded.
• A small-order fee is added to orders below the announced threshold, and it is shown in the pricing.
• Store prices or discounts may change before buying; in that case we inform you of the new price before proceeding.
• Shipping is calculated by the actual weight of the parcel on arrival, unless stated otherwise.

4. Payment

An order is confirmed by paying the full amount or the announced deposit, and the rest is paid on collection.

5. Prohibited items

We do not ship prohibited or restricted items, including for example: artificial nails and their accessories, artificial eyelashes and their glue, wigs, and any product banned by shipping companies or by law. These items are automatically excluded from the order and are not counted in the price.

6. Product availability

If a product runs out at the store or is cancelled by it, we inform you and refund its value to your balance, or agree with you on an alternative.

7. Delivery time

The announced delivery time is approximate and may be delayed for reasons beyond our control, such as the store, the shipping company or customs.

8. Cancellation

• You can cancel an order before it is bought and get back what you paid.
• After buying, cancellation is possible only if the store allows it.

9. Collection and problems

• Inspect your parcel on collection.
• Report any shortage or damage within 48 hours of collection with photos, and we will work to resolve it with the store or the shipping company as far as possible.
• Sizes and colours are the customer's responsibility, as chosen in the cart.

10. Uncollected parcels

A parcel must be collected within a reasonable time after you are notified of its arrival. Storage fees may apply to parcels left uncollected for a long time, according to the branch's announced policy.

11. Coupons and offers

Coupons and offers are subject to their announced terms and cannot be exchanged for cash.

12. Limitation of liability

We are not responsible for product quality or its match with the store's description, but we help you follow up any problem with the store.

13. Changes

We may update these terms, and we will ask for your consent in the app for any change.

14. Law and contact

These terms are governed by Libyan law. Contact: 0930106018 (phone and WhatsApp), Saturday to Thursday, 11 AM to 6 PM.