Welcome to the "Panda Group" app. We respect your privacy, and this policy explains what data we collect and how we use it.

Last updated: 16 October 2026

1. Who we are

Panda Group is a Libyan company that buys from global stores on your behalf and ships to Libya, with branches in Misrata and Tripoli.

Contact: phone and WhatsApp 0930106018, Saturday to Thursday, 11 AM to 6 PM.

2. Data we collect

• Account data: name, phone number, city and address, and customer code.
• Order data: cart links, products, quantities, prices, order and shipping status.
• Payment data: amounts paid and method, and receipt photos if you send them. We do not store your bank card details.
• Conversations: messages you send us on WhatsApp, Messenger or Instagram (text, images, voice notes and attachments), together with the name, phone number or account identifier the platform shows us. We receive them in our customer-service inbox, which we run on our own server.
• Technical data: device type and app version, the notification token to send your order alerts, and crash reports to improve the app without personal data.

3. Why we use it

• To price, buy, ship and deliver your orders.
• To inform you of your order status through the app or WhatsApp.
• To answer your questions and handle orders you place through chat.
• For accounting and keeping transaction records.
• For customer service, problem solving and improving the service.

4. Who we share it with

We do not sell your data to anyone. We share your data mainly with shipping and delivery companies and payment providers, and only to the extent needed to complete your order:

• Shipping and delivery companies: name, phone number and city/address to deliver the parcel.
• Payment providers (such as card payment, LY PAY and bank transfer providers): name, phone number and amount, as needed to process or confirm a payment.
• The stores we buy from: order data only, without your personal data as far as possible.

In addition:

• Technical service providers: hosting, sending notifications, and crash reports. They process data on our behalf only, and protect it at a level no lower than this policy.
• Meta: carries WhatsApp, Messenger and Instagram messages between you and us, and processes them under its own policies.
• Official authorities: if required by law.

5. No tracking and no ads

We do not use your data for advertising, we do not track you across other apps or websites, and we do not sell or rent it to anyone.

6. Retention

We keep your data as long as your account is active. When the account is deleted, we delete your name, phone number and address and replace them with "Deleted account", and we keep invoice and transaction records without data that identifies you, for accounting purposes.

We keep conversations as long as they are needed to serve you, and for up to 24 months after your last message, then delete them — unless they are linked to an open order or dispute, in which case we keep them until it is closed.

7. Data protection

We protect your data with an encrypted connection, and limit access to the staff who need it to serve you.

8. Your rights

You can view and edit your data from "My account", and request deletion of your account from within the app, from the account deletion page on our website, or by contacting us. You can withdraw your consent at any time by deleting your account, or by turning off notifications and permissions in your device settings.

9. Deleting your data

You can request deletion of your account and data in any of these ways:

• By WhatsApp message to +218930106018 from your registered number.
• In the app: «حسابي» (My account) → «حذف الحساب» (Delete account).
• From the account deletion page on our website: https://panda.com.ly/delete-account

We verify that the request comes from the account owner, complete it within 48 hours and confirm it to you by message — and in any case within 30 days at most, including deleting your conversations.

• What is deleted: your name, phone number, address and email, your login sessions, devices and notification token, and your conversations with us (except anything linked to an open order or dispute, until it is closed).
• What is kept without identifying you: invoice and payment records, because the law requires us to keep accounting records.

10. Permissions

We ask for notification permission to inform you about your orders, and for photos or camera permission only when you upload a receipt or a photo. You can refuse or turn them off in your device settings.

11. Children

The service is intended for adults. We do not knowingly collect data from anyone under 18.

12. Changes

We may update this policy, and we will inform you in the app of any important change.